1. Scope of these Terms
These Terms apply to use of the public website, account registration, Client Portal, contact and newsletter forms, project communication tools, external scheduling links, and SurveyHQ participant workflow offered by Miranda Insights LLC.
The public website, account-based Client Portal, and SurveyHQ participant workflow are distinct uses of the platform. By accessing or using the applicable features, you agree to follow these Terms.
2. Website and service information
The public website presents Miranda Insights services and resources, receives inquiries and newsletter subscriptions, provides access to account-based client tools, and directs visitors to external Discovery Session scheduling.
Public content is informational. A submitted inquiry, account registration, scheduling request, SurveyHQ response, or portal access request does not by itself guarantee that Miranda Insights will accept an engagement or provide a particular service or outcome.
3. Account registration and access
Some features, including the Client Portal and project messaging tools, require an account. When you create an account, you agree to provide accurate and current information, including your name, email address, phone number, and organization details when applicable.
You are responsible for safeguarding your username, password, and authentication codes and for activity under your account unless you promptly notify Miranda Insights of unauthorized access.
Miranda Insights may suspend or restrict accounts used in violation of these Terms or where necessary to protect the platform.
4. Two-factor authentication and security
The Client Portal supports optional two-factor authentication. If you enable it, you are responsible for maintaining access to your authenticator application and setup credentials.
Miranda Insights is not responsible for delays or access issues caused by lost devices, incorrect setup, or failure to maintain access to your authentication method.
5. Acceptable use
You agree not to misuse the website, Client Portal, or SurveyHQ. Prohibited conduct includes attempting unauthorized access, interfering with normal operation, uploading unlawful or harmful material, impersonating another person, sending spam, manipulating survey collection, using automated submissions, or using project communication tools for abusive, deceptive, or unrelated purposes.
If you upload files, submit links, or provide other content, you are responsible for its legality, accuracy, and appropriateness.
6. Client Portal and project materials
Active clients may use the Client Portal to view project progress, a Shared Record containing Project Notes & Updates, messages, protected attachments, and related information connected to their work. These tools support project visibility and coordination.
You retain responsibility for materials, data, files, and links you submit. By submitting them, you confirm that you have the right to share them and that Miranda Insights may use them as reasonably necessary to provide services, communicate with you, and maintain project records.
7. SurveyHQ participant use
SurveyHQ participants must use an authorized participant entry path and valid Survey Code. Participants agree to submit appropriate responses and not to automate, duplicate, manipulate, or otherwise interfere with survey collection or results.
SurveyHQ does not require a Miranda Insights account. A survey may request identifying information, so participants should review each question and provide only information they are authorized and comfortable submitting. Submitted responses may be used for authorized analysis and reporting and may be made available to the client or organization sponsoring the survey.
When a participant is a minor, participation must occur with the authorization or consent required by applicable law and arranged by the sponsoring organization and/or the participant’s parent or guardian.
8. Engagement agreements, deliverables, and scope
These website Terms do not replace a Master Services Agreement, Statement of Work, Operational Partnership Agreement, or another signed engagement document. Those agreements govern engagement-specific scope, payment, deliverables, ownership, timelines, responsibilities, and acceptance terms.
If a signed engagement agreement conflicts with these Terms on an engagement-specific matter, the signed agreement governs that matter. Public service descriptions, Client Portal progress indicators, subtasks, and updates do not independently create contractual scope, deadlines, outcome guarantees, or acceptance obligations.
9. Communications and external scheduling
Miranda Insights may send service-related communications needed to operate your account, respond to inquiries, notify you about project activity, confirm support requests, or support account security and recovery.
Discovery Session scheduling is provided through an external Notion scheduling service. Information entered there is subject to the provider’s terms and privacy practices. A requested time is not guaranteed until confirmed, and you are responsible for reviewing confirmation, rescheduling, or cancellation information.
If you subscribe to the newsletter, you agree to receive practical insights and Miranda Insights updates until you unsubscribe.
10. Intellectual property
The website design, copy, branding, and platform functionality provided by Miranda Insights remain the property of Miranda Insights or its licensors unless a separate written agreement states otherwise.
Client-owned materials, datasets, uploaded project content, and participant-submitted content remain subject to the rights held by the applicable client, participant, sponsor, or other rights holder. Engagement-specific ownership and licensing are governed by the applicable signed agreement.
11. Availability and changes
Miranda Insights may update, suspend, or change website, Client Portal, or SurveyHQ features. The platform is provided on an as-available basis, and uninterrupted access is not guaranteed.
Descriptions of services or platform capabilities may evolve. Public content is not a guarantee of immediate availability unless confirmed in an applicable written agreement.
12. Disclaimer
The website, Client Portal, and SurveyHQ are provided in good faith to support communication, visibility, survey collection, and service delivery. To the fullest extent permitted by law, Miranda Insights disclaims warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing on the public website should be treated as legal, financial, medical, or regulatory advice.
13. Limitation of liability
To the fullest extent permitted by applicable law, Miranda Insights will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, Client Portal, or SurveyHQ, including loss of data, interruption, or loss of business opportunity.
Where liability cannot be excluded, it will be limited to the amount paid to Miranda Insights for the specific services directly giving rise to the claim, if any, subject to any different limitation stated in an applicable signed agreement.
14. Account deletion and termination
The Client Portal supports scheduled account deletion with a recovery window. If you request deletion through the dashboard, the account is scheduled for removal and may remain recoverable for a limited period before permanent deletion is processed.
Miranda Insights may suspend or terminate access where necessary to protect the platform, comply with legal obligations, or respond to misuse. Account deletion does not override records that must be retained under an applicable agreement or legal obligation.
15. Updates to these Terms
Miranda Insights may revise these Terms to reflect operational, legal, or platform changes. Updated Terms will be posted on this page with a revised effective date. Continued use after an update means you accept the revised Terms.
16. Contact
If you have questions about these Terms, use the website contact form or the support email listed in the site footer.